🏢 Story — owner's view

A generator fails at Hotel Miramar. Here's how you solve it.

Eight steps, one real incident, real screens. You manage the infrastructure and coordinate your maintenance vendor start to finish.

Are you the service company? See the same story from their side →

1
The problem

GE-01 fails its monthly load test

Your maintenance lead reports the incident on-site in seconds. It's traceable from minute one, with priority, location and the linked asset — nothing gets lost in a chat group.

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Incidencia reportada con SLA
2
The right contract

The vendor that covers this asset kicks in

Grupo de Servicios holds the electrical and electromechanical contract. You see its scope, term and consumed budget — no wondering who should handle this.

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Contrato con el proveedor
3
You watch the clock

The SLA is running — and you see it on your dashboard, not in a chat

Open incidents, critical issues, total cost and vendor efficiency, on one summary.

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Panel del propietario
4
The technician arrives

You see who's in the field, next to your assets

Live GPS of technicians (opt-in) on a map with your geolocated sites and assets. You know the vendor is actually there.

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Mapa de técnicos y activos
5
You decide

The vendor finishes — you review and approve

Accept the work with your signature, or send it back for rework with notes. Rework never gets billed twice — quality control is yours.

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Aceptación de trabajo o retrabajo
6
Two signatures

The certificate is signed by both parties

Your team signs off and your internal approval is stamped alongside it — with photos, costs and date. Billing disputes are over.

certificado
Certificado con doble firma
7
Month end

You close out with data, not excuses

Incident trends, SLA and maintenance compliance, MTTR and exportable costs — ISO 55001-grade evidence, always ready.

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Reportes y cumplimiento SLA
8
Next time

GE-01 won't fail the same way again

The generator's preventive routine is scheduled, compliance visible. The next load test is already on the calendar — not in anyone's memory.

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Mantenimiento preventivo

This is what you see. Now look at the other side.

The same story, from the panel of the service company that did the work.